Job description
As a Customer Support Specialist for Eye, you will be responsible for helping our customers with answering concrete cybersecurity questions, registering, classifying, and prioritizing everything that comes in, handling complaints, and ensuring that the customer is updated on the progress of their requests. You will also be responsible for ensuring that work instructions and guides remain up to date.
Your role at Eye Help customers with answering concrete cybersecurity questions Register, classify, and prioritize everything that comes in Process and track customer support requests, ensuring proper resolution Keep customers updated on the progress of their requests Ensure that work instructions and guides remain up to date Key Focus Areas Provide excellent customer service Resolve incidents and requests as quickly as possible Consult with more experienced colleagues to solve more complex problems Maintain up-to-date work instructions and guides What you will need MBO level 4 or a HBO degree, preferably focused on IT Proven knowledge of a corporate IT environment…
